Terms of Service

The writing, photography, videos, books, guides, downloads, graphics, educational materials, and other original content created by The Heather Experience are protected intellectual property.

Unless you have written permission, you may not reproduce, redistribute, resell, publish, upload, copy, or commercially use this content.

Sharing a link to The Heather Experience is always welcome.

Digital products purchased from The Heather Experience are licensed for the purchaser's personal use.

Purchasing a digital product does not transfer ownership of the intellectual property contained within it.

Digital files may not be copied, distributed, uploaded for public access, resold, or shared with others except where expressly permitted by The Heather Experience.

Because digital products are delivered electronically and cannot meaningfully be returned once accessed, all digital product sales are final once the product has been delivered or accessed.

If you experience a technical problem receiving or accessing something you purchased, please contact:

The Heather Experience will make reasonable efforts to resolve legitimate delivery or technical issues.

Nothing in this policy limits any refund or other right required by applicable law.

Purchases are processed through Squarespace and its payment-processing partners.

The Heather Experience website does not directly collect or store your full payment-card information.

Additional terms from Squarespace or the applicable payment processor may apply during checkout.

Products offered for preorder will be delivered according to the release information provided at the time of purchase.

If an anticipated release date changes materially, purchasers will be notified when reasonably possible.

The Heather Experience creates resources based on lived experience, storytelling, observation, research, conversations with athletes, parents and coaches, and experience inside youth sports.

The content is intended for educational and informational purposes.

It is not medical, psychological, legal, or other licensed professional advice, and it should not replace care or guidance from an appropriately qualified professional when that is needed.

By opting in to The Home Team text service, you agree to receive conversational and service-related text messages from The Home Team, a resource within The Heather Experience.

Message frequency varies based on your use of the service. Message and data rates may apply. Reply STOP at any time to opt out or HELP for help. Consent to receive text messages is not a condition of purchase.

The Home Team is an AI-powered educational parent-support resource. It is not a substitute for emergency, medical, mental-health, or other professional services.

Submitting a Contact or Media Day inquiry does not by itself create a contract or guarantee availability.

Any specific photography, Media Day, speaking, consulting, event, or other service arrangement may be subject to separate written terms, pricing, agreements, or policies.

The Heather Experience cannot guarantee a particular personal, athletic, business, family, or other outcome from using its resources, attending an event, or applying information shared through the site.

The website may link to or use third-party services, including Squarespace, Netlify, and Resend.

The Heather Experience is not responsible for the independent policies, content, security, or operation of third-party websites and services.

Please do not use this website or its materials in a way that violates the law, infringes another person's rights, interferes with the operation of the site, or misrepresents The Heather Experience or its work.

These Terms may be updated as The Heather Experience grows or its products and services change. The current version will be posted on this page.

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

Heather Cleaves

The Heather Experience

1106 2nd St

Ste 103 #777

Encinitas, CA 92024

heather@theheatherexperience.com